Canadian Personal Banking Digital Transformation

Record levels of Digital Engagement¹ We continue to see digital engagement becoming entrenched client behavior in a post-COVID world. CIBC Digital Traffic 18.6% Digital Transactions 25.7% 1 Data: Pre-COVID-19 Period (i.e. Nov 1 to Mar 14) vs. COVID-19 Period (Mar 15 to Jul 31). Digital Registrations 44.5% Digital Banking Sessions 24.4% eTransfers eDeposits 41.9% 26.4% 5

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