SUSTAINABILITY REPORT 2021
SUSTAINABILITY REPORT 2021
EXCELLENCE PROGRAM
The Excellence Program is a
management tool that aims to create an
effective model, capable of increasing
the chain's productivity, speeding up the
results of the entire chain and ensuring
the company strategy is implemented
in all stores. Built on the pillars of an
integrated management model, the
best performances and results of the
year are recognized. It comprises
Customer Experience, Operation,
Relationship, Management, People and
Results. This structure includes human
resource processes, which range from
full compliance with labor legislation to
the payment of living wages, adequate
integration that promotes people's
engagement, performance evaluation and
feedback. The stores that achieved the
Excellence degree received the Portobello
Shop 2021 Seal of Excellence
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Portobello
Loja Portobello Shop SIA BrasÃlia (DF)
MESSAGE FROM THE CHAIRMAN
PORTOBELLO
STRATEGY
GOVERNANCE
THE REPORT
SUSTAINABILITY AT PORTOBELLO
SOCIAL
ENVIRONMENTAL
ECONOMIC
GRI CONTENT INDEX
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