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Investor Presentaiton

WHY DO YOU NEED A CLIENT CHARTER? ■ The Charter is a way of ensuring that: - - - - You create and maintain a client focus You communicate effectively with clients You maintain levels of service above pre-determined service expectations Your programme and service portfolio is tailored and appropriate to client needs ■ The Client Charter sets targets for service delivery by the IPA UNITED NATIONS * ESCAP Economic and Social Commission for Asia and the Pacific United Nations Economic and Social Commission for Asia and the Pacific

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