CIBC Investor Presentation
We Are Committed to ESG Principles throughout Our Organization
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CIBC
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CLIENT FOCUS
CLIMATE CHANGE
Purpose-led culture
with deep client
relationships
Leveraging client
feedback to improve
products, services and
processes to make
banking with CIBC
radically simple
Continuously investing
in cybersecurity to
protect personal and
confidential
information
CIBC's 2020 Enterprise
Net Promoter Score
was 62.81 up 2 points
from 2019
CIBC continues to work
towards being carbon
neutral and purchasing
100% of our electricity
from renewable
sources by 2024
2020 environmental
milestones
Committed $42.1
billion² to sustainable
financing activities
since 2018, reaching
28% of our $150
billion target by 2027
Inaugural issuance of
a US $500 million,
five-year green bond
to help finance new
and existing green
projects, assets, and
businesses
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STAKEHOLDER
INCLUSION
CIBC ranked #1 in Canada
for gender equality and
19th globally in Equileap's
annual Gender Equality
Global Report & Ranking
A woman chairs CIBC's
Board of Directors for the
first time in CIBC's 153-
year history and 50% of
the board members are
women
Bloomberg ranked CIBC
one of best organizations
for gender equality
globally for the sixth year
in a row
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23,000 members in 10
People Networks
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CULTURE
CIBC was once again,
named one of Canada's
Top 100 Employers, our
ninth consecutive year
with that honour
Empowering employees
with increased
accountability
Best-in-class employee
engagement score - 11
points above Willis
Towers Watson Global
Financial Services norm
Creating a modern,
connected and inclusive
workplace, evident by
transformed retail
network and design of
new global HQ³
BUILDING
COMMUNITY
Launched Black
Entrepreneurship Loan
Fund to help Black-led
businesses across Canada
recover from the
pandemic
CIBC team members and
retirees volunteered
more than 109,000
hours in communities
across North America in
2020
Donated $75M+ in
corporate and employee
giving to community
organizations in 2020
CREATING A SUSTAINABLE FUTURE IS EMBEDDED IN OUR CULTURE
Formerly CIBC Client Experience Net Promoter Score Index. 2 Reflects $12.3 billion in 2018, $14.1 billion in 2019, $15.7 billion in 2020. 3 Scheduled to move to our new HQ in 2021.
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GOVERNANCE
Good governance is
the foundation for
creating long-term
value and is
embedded across
our organization
100% employee
completion rate for
ethical training on
our Code of Conduct
Nine out of our 14
Board members
identify corporate
responsibility for
environmental and
social matters as a
key area of expertise
and experience
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