Embracing Fintech
Digital Progress: All-Bank
• Canada: Continued Digital Sales growth, supported by higher Digital Adoption and more active users across Digital and
Mobile platforms
• Pacific Alliance: Strong progress in all Digital metrics, particularly in Digital Sales and Digital Adoption
Digital Adoption (%)
+9%
+400 bps
Active Digital
Users (#000)
7,524
8,073
8,551
7,830
6,316
5,276
+62%
56%
58%
54%
50%
2018
2019 2020 2021
Q3/21 Q3/22
43%
36%
+2,200 bps
+13%
2018
2019
2020
2021
Q3/21
Q3/22
Active Mobile
Users (#'000)1
5,903
6,727
7,283
6,470
4,513
3,559
Digital Sales (%)
+700 bps
+105%
2018 2019 2020
2021
Q3/21 Q3/22
+0 bps
50%
42%
43%
36%
28%
+2,800 bps
22%
Self-Serve
Transactions
(%)
89%
90%
90%
90%
76% 80%
+1,400 bps
2018
2019
2020
2021
Q3/21
Q3/22
2018 2019
2020
2021
Q3/21 Q3/22
12018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile
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