2021-2023 Sustainability Plan and Financial Performance

B2C - Reference energy choice, enabling electrification of the customer base Strategic actions +10 mn free market customers on end of regulated segment and integrated commercial offering Initial take up of electrification push through commodity and beyond proposition Customer value1 (€/cl/y) (TWh) +28% 91 Efficiencies unlocked by platform operating model 71 1. Europe gross margin per customer 2. Europe Free market. 2020E. enel Volumes sold² +59% 59% 9 39 62 62 ~100 2020 2023 2030 2020 2023 2030 Avg. Unitary consumption 2.5 (MWh/cl/y)² 2.6 3.7 65

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