Investor Presentaiton
Technology and Operations (T&O)
'The T&O mission is to enable the Group strategy by building customer-
oriented, secure, efficient and innovative technology working with the
business units in a flexible and agile way'
Global T&O capabilities are key for our commercial and digital transformation
Composed of four main domains that
contribute to the digital transformation
Focused on five technological pillars to respond to
the changing business needs
Operating model oriented to develop
global products and digital services,
guaranteeing their quality and security
Technology
Cybersecurity
Operations
ATMs
Data
T
Business needs
Speed Innovation
Security
by design
Cost
Service
quality
Open
business
model
***
Common
Architecture
Operational
Excellence
Agile
(Business
Embedding)
Cloud
Core
Deep
systems technology
evolution skills
Data
Risk
c.3,600 tech
professionals
Management
(incl. cybersecurity)..
The robust T&O service allows us to run the bank and serves our customers with high standards of quality even in uncertainty periods
Santander
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