Albania: BPO Industry Profile

To mature its offerings, enhancing Albania's inherent capability is crucial Strengthen Association Create a vision for the BPO industry - Develop National Skill Registry Create case-studies and testimonials Upgrade Capabilities Deepen vertical capabilities Promote resource up-skilling - Invest in Technology Collaborate for Infrastructure - Leverage Tirana Business Park - - Lobby for favorable SEZ Policy - Work with Telecom and Real Estate Sector for infra development Upgrade skills by Academic Alignment Align university courses - Skill development initiatives at a foundational level 19 - Lobby for Incentives Request Government for targeted incentives Ask for inclusion of IT-BPO as a focus sector SHORT TERM Invest in Human Capital Encourage talent pool to upskill though training and certifications Introduce vocational training Courses - Introduce people friendly HR Policies to check attrition Develop Standards & Legal Framework - Adopt & percolate the BPO standards - Build capacity for new services - Policy advocacy for addressing gaps in laws and regulations MEDIUM TERM AVASANT

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