Digital Progress: Canada

Digital Progress: Canada DIGITAL ADOPTION (%) +7% ACTIVE 3,599 3,847 4,071 4,368 4,222 4,535 +160 bps DIGITAL USERS ( %23'000) +26% 55% 59% 61% 60% 62% 50% +1,180 bps 2019 2020 2021 2022 Q2/22 Q2/23 +12% 2019 2020 2021 2022 Q2/22 Q2/23 ACTIVE DIGITAL SALES (%) MOBILE USERS ( %23' 0 0 0 ) 1 2,666 3,073 3,393 3,704 3,488 3,896 +46% -160 bps 2019 2020 2021 2022 Q2/22 Q2/23 +10 bps 28% 29% 27% 26% 23% +140 bps 16% SELF-SERVE TRANSACTIONS 87% 92% 93% 93% 93% 94% +650 bps (%) 2 2019 2020 2021 2022 Q2/22 Q2/23 2019 2020 2021 2022 Q2/22 Q2/23 Definitions Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds) Digital Adoption (% of customers with Digital login (90 days) Total addressable Customer Base) Digital Users: # of customers who logged into website and / or mobile in the last 90 days Mobile Users: # of customers who logged into mobile in the last 90 days Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR 15 15

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