Investor Presentaiton
'Digital' @ heart of our transformation
Reimagining
customer
experience
Enhancing Digital
Platforms for higher
traffic and activation
Enabling unified
customer experience and
seamless e2e digital
journeys
Bringing
delight to
service
Shifting customer
engagement
to seamless
self-service options
Multiple channels available.
for self-service
74% customer requests
served digitally
Rethinking
how we
operate
Using intelligent
automation across the
lending value chain to
continually improve cost
efficiencies
Leveraging data and
analytical models to
improve metrics across
businesses & functions
Simplifying
partner
journeys
Revamped Partner
Platforms to enable e2e
seamless journeys
Enabling multiple utilities
and features to enhance
experience; Adoption
over 95% across
all products
Embracing
ecosystems
for growth
Leverage partnerships -
Tata Digital, Fintech
ecosystem and broader
Group to launch
digital first products
across, retail, mortgage
& channel finance
TATA CAPITAL
Count on us
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