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Investor Presentaiton

'Digital' @ heart of our transformation Reimagining customer experience Enhancing Digital Platforms for higher traffic and activation Enabling unified customer experience and seamless e2e digital journeys Bringing delight to service Shifting customer engagement to seamless self-service options Multiple channels available. for self-service 74% customer requests served digitally Rethinking how we operate Using intelligent automation across the lending value chain to continually improve cost efficiencies Leveraging data and analytical models to improve metrics across businesses & functions Simplifying partner journeys Revamped Partner Platforms to enable e2e seamless journeys Enabling multiple utilities and features to enhance experience; Adoption over 95% across all products Embracing ecosystems for growth Leverage partnerships - Tata Digital, Fintech ecosystem and broader Group to launch digital first products across, retail, mortgage & channel finance TATA CAPITAL Count on us 9
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