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ADiTaaS Interface = Enter ticket number and search... Φ 三 Enter ticket number and search... My Group Work Select Grid State- Grid State Action▾ Column Visibility 25 Search a. Incident Dashboard B Current Month Incident Count All Incidents ID Y Title T Description Requestor Name T Status Assignment Group Category T Sub Category Iten IN-221218-0001 IN-221217-0001 Monitor Services Monitor Services Monitor Services Priya Lewis Monitor Services Priya Lewis OPEN OPEN IN-221216-0002 Outlook is not working. Unable to s... Outlook is not working. Una... Jagadeep Vudatha.. OPEN ADiTaaS - Support ADITaaS-Support Server Support Account Management Active Directory Pas 33 Count of Tickets Account Management Active Directory Application Pas Requests By Priority Microsoft Out P1: 11 - IN-221216-0001 Monitor Services Monitor Services Priya Lewis OPEN ☐ IN-221215-0001 Monitor Services Monitor Services Priya Lewis OPEN ADITaaS-Support ADITaaS-Support Account Management Active Directory Pas Account Management Active Directory Pas IN-221214-0001 Monitor Services Monitor Services Priya Lewis OPEN ADITaaS-Support Account Management Active Directory Pas IN-221213-0003 Monitor Services Monitor Services Priya Lewis OPEN ADITaaS- Support Account Management Active Directory Pas - IN-221213-0002 Desktop not working Desktop not working Venkatesh Vudatha OPEN ADITaaS-Support Application - IN-221213-0001 Desktop not working Desktop not working Priya Lewis OPEN ADITaaS - Support Application IN-221212-0001 Monitor Services Monitor Services Priya Lewis OPEN ADiTaaS-Support - IN-221211-0001 Monitor Services Monitor Services Priya Lewis OPEN ADITaaS- Support Account Management Active Directory Operating System Win Operating System Account Management Active Directory Pas Pas P4 248 Win - IN-221210-0001 Monitor Services Monitor Services Priya Lewis ப - IN-221209-0001 Monitor Services Monitor Services Priya Lewis OPEN OPEN ADITaaS - Support Account Management Active Directory Pas ADITaaS- Support Account Management Active Directory Pas <-P1 P2 P3 P4 IN 201307.0001 IN-221208-0001 Monitor Services Monitor Canine Monitor Services Priya Lewis OPEN ADITaaS - Support Account Management Active Directory Pas Group Based Incident Count v Monitor Services Drive Louie ODEN Anitas Cunnert Account Management Active Directory 1 2 3 4 5 ► 1-25 of 320 items ADITars CONQUERING COMPL ɅDiTaaS CONQUERING COMPLEXITY Ticket ID IN-221110-0003 Created On Submitted On 11/10/2022 17:30:04 Incident Post Support Survey Resolved On 11/10/2022 16:41:19 11/10/2022 17:29:35 Submitted By ADITaaS Self Resolved By SYSTEM.ADMIN Please indicate your level of satisfaction by selecting the appropriate rating for the below Question: 1) How satisfied were you with the ease of requesting service? * My Tickets Very satisfied O Satisfied Average ID IN-221129-001 2) Knowledge and professionalism of the Remote support staff * R-221110-0001 4/5 IN-221110-000 IN-221110-000 3) Knowledge and professionalism of the Remote support staff * Very satisfied Satisfied IN-220923-000 IN-220923-000 4) Time taken to resolve your problem * IN-220914-000 R-220830-0001 Password Reset © 2023 Allied Digital. All rights reserved Average Dissatisfied ADITaaS-Support Server Support Telecom Support 452 Count of Tickets - P3 159 Open Incidents 343 Count of Tickin Requests By Channels SELF SERVICE 10 PHONE 302 - Open Incident by Technician 400 350 300 250 200 150 100 50 allied digital IT managed. Responsibly. Add Panel▾ Download Filter Refresh Resolved Incidents 109 Count of Tickets CHAT 126 -CHAT EMAIL PHONE SELF SERVICE EMAIL 14 0 0 50 100 150 200 250 300 350 400 Anirban Duary Deepak Shukla N/A Priya Lewis Tania Bhattacharjee Open Incidents By Priority Resolved Incidents By Resolver P1:10 P2: 28 Venkatesh Vudatha 1 Aniban Duary 1 Jagadeep Mudatha: 3 N/A 1 Export to Excel Very dissatisfied N/A Target Tim 12/06/202: 11/17/202: 11/17/202: P4 211 Dissatisfied 11/17/202: Very dissatisfied 09/30/202 09/30/202: 09/16/202: OPEN ADITaaS- Support P4 ADiTaaS Self 08/30/2022 11:51:54 09/06/202: P3 94 SYSTEM ADMIN 64 Priya Lewis 39 <-P1 P2 P3 P4 Anirban Duary Jagadeep Vudatha N/A Priya Lewis SYSTEM ADMIN - Venkatesh Vudatha 13

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