I&M Holdings PLC Financial Overview and Strategic Outlook
KPIs
Enablers
Strategic pillars and initiatives Aspiration
M
Holdings
The Group has refreshed its iMara strategy during 2020
¡Mara 2.0 Strategy
Eastern Africa's leading Financial Partner for Growth
1 Driving Business Growth
2
3 Optimising the operating model
Build a resilient organisation
Key initiatives
Key initiatives:
1)
2)
3) Sales Force Effectiveness
enhancement
4) Digital Orchestrator
5)
Defending Existing Business
Revenue diversification
6)
framework
7)
Embedding cyber security
8)
Funding and Liquidity management
Enhancing Enterprise risk management
Redesigning credit risk systems and processes
9) Embracing Env., Social and Governance
Key initiatives
10) Core IT infrastructure resilience
11) Process efficiency - standardisation
and shared services
12) Leverage Group synergies
Responsibility
A
Customer
Experience
Design and delivery with
customer at top of mind
B
Cultural Transformation
Transforming to a digital and
agile culture
D
C
Data Analytics
Strategic Partnerships
Collaborations to deliver
efficient and profitable
growth
Data driven decision
making
% new business
revenue
PBT
ROE
% digitally active
customers
Net Promoter Score
Employee
Engagement
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