Investor Presentaiton
Annual Report
AR
2022
SUMMARY
WHO WE
ARE
OUR
STRENGTH
AND
OUR
RESOURCES
OUR
RESULTS
Our strength and our resources
During 2022, the BCB sought to manage its resources and
strengths efficiently, particularly its financial resources and
workforce.
The Annual Budget Law (LOA 2022) approved the
amount of BRL 276.3 million for the BCB's discretionary
budget. However, with the budgetary restrictions
imposed throughout the year, significant efforts were
necessary to adjust to the amounts made available. Priority
demands continued to be met, especially those relating
to ICT for development of new electronic money transfer
functionalities for Pix and the Sistema Valores a Receber, for
example.
These technological innovations benefit the expansion
of competition in the financial market and the creation
of new business models, products, and services by
financial institutions. For this reason, they are a priority
for the BCB. The continued incorporation of technological
innovations in the BCB's business areas to support the
financial system of the future is a 2023 challenge.
As for the workforce, the BCB has observed a reduction
in active civil servants, due to retirements and dismissals
without replacement through public tender. The BCB's last
public tender was in 2013. To deal with such a reduction of
staff, the BCB has adopted more flexible rules for internal
mobility. In addition, priority projects, such as Pix, Open
Finance, and Digital BRL, have received special attention for
the maintenance and strengthening of their management
teams.
The BCB has been requesting authorization to hold a
public tender from the Ministry responsible for the matter
over the last few years. This request seeks the partial
replacement of the workforce and will contribute to the
continuity of deliverables to society. As the tender has not
been authorized yet, one of the BCB's challenges for 2023
will be to maintain its current level of results, even in the
face of a reduction in the number of civil servants.
In 2022, besides optimizing its staff, the BCB sought
to improve the dialogue with its servants and their
representative entities. Staff demands were mapped
out. The fulfillment of these demands is important to
maintain the BCB as an attractive institution for high-
skilled professionals. For 2023, the challenge will be
implementing the strategies elaborated during this year.
Throughout the year, the BCB continued to ensure
excellence in terms of citizen services. In 2022, more than
20 thousand demands were received by the Ombudsman's
Office, a significant increase (81%) compared to 2021. The
number of reports issued by Registrato also rose by 72%.
In 2022, the BCB sought to get closer to society and further
expand its presence on social media, with a 23.5% increase
in the number of followers compared to the previous year,
surpassing the mark of 1.5 million followers. The BCB's
international relations also remained strong in 2022, with
over 900 interactions with international counterparts.
In conclusion, the BCB was able to make a proper use of
its resources and strengths in 2022, even in a restrictive
scenario, in line with the organizational value "focus on
results" and the strategic objective "Enhance the BCB's
capability by means of innovations, technology, efficient
use of resources, and alignment with international best
practices".
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