Investor Presentaiton

Customer satisfaction 80.0% 70.0% Roy Morgan Research Customer Satisfaction - Retail Banking 60.0% Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Nov-06 Oct-06 Source: Roy Morgan Research. Aust Main Financial Institution (MFI) Population 14+, % "Very" or "Fairly Satisfied" (6 month rolling average). Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 27 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 ANZ CBA NAB SGB WBC BankWest Determined to be different

View entire presentation