Journey Simplification and Business Resilience
Environment • Social Governance
5 pillars
of ESG
Inclusive growth
Ethical
Conduct
Financial Inclusion
Customer centricity
:)
Responsible
Investment
о
Diversity,
Equity &
Inclusion
xx
swabhimaan
The Corporate Social Responsibility wing is
aligned with the UN Sustainable
Development Goals (SDGs) with focus on
Education, Health, Environment, Livelihood
& Disaster Relief
FY21: 22 CSR projects across 24
states and 3 Union Territories
impacting >233K beneficiaries in
India
Support 10 out of the 17 UN
Sustainable Development Goals
O
In line with the Government's social
scheme 'Pradhan Mantri Jeevan Jyoti
Bima Yojana', HDFC Life offers HDFC Life
Pradhan Mantri Jeevan Jyoti Bima Yojana
Plan, which is a pure group term
insurance product
o Group Jeevan Suraksha and Group Term
Insurance are micro insurance products
that have been designed for the
members of micro finance institutions,
co-operatives, self-help groups, etc.
Under these plans, the Company covered
a total of 1.1 cr lives till Sep 30, 2021
о
Leveraging technology
To simplify life insurance for customers through
their journey across issuance, claims, servicing, or
any other engagement
Artificial Intelligence (AI) for text and
speech recognition;
Machine Learning (ML) to improve
persistency;
Cognitive bots (software robots) for 24x7
customer service; and
Alternate data to enhance underwriting
Holistic
Living
Sustainable
Operations
44
о
Customer Satisfaction
Grievance Redressal
Policy
о
13th month persistency
Complaints per 10K
reduced from 47 in FY20
to 38 in H1 FY22
о
improved to 91%
Improvement in
overall Customer
Satisfaction (CSAT)
Scores
◉ LifeView entire presentation