Investor Presentaiton
Leveraging Data and Technology: Automated Speech Recognition (ASR)
Health Insurance Renewal Intent & Consumer Word Cloud Generation
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ASR
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Intent, context and
Sentiment
(Speech-to-Text)
Recorded
calls
Proprietary
Model
In Hinglish
Deep Learning
- NLP Layer
Determines Renewal Intent
post each renewal call or visit
Flags potential customer
concerns (price, claims issues,
insurer concerns) so that they
can be addressed on next call
KeywordCloud
SHOWING PIN PHRASE
Automated
Keywords
date of birth
death hdfc
Ho
married pnb
main dekhta hoon
star
installment
submit
drive
thousand concern life insurance
max life Cover policybazaar
batata hoon lic
problem nahi
allianz
crore
wife
bajaj alliang
doubt
mail id
coverage
addon
suggest
maturity
port
treatment
service
refund
question
rent
charge
check up
confirm
rider
theda busy
term
family health insurance
critical
benefit
double zero
check up
query
sbi
Quotation
whatsapp
mother
brother
suicide
tata
aadhaar
health insurance
bank
discount education
eighty years
husband
government
saving
critical illness bajaj
term plan father
lakh
life cover
annual income term life
proof
cigarette
main check kar
hospital
cost
baad mein
certain condition claim dikkat nahi
investment
hate life
disability
pin deposit
bahut zyada
bazaar
icici
off
email id
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