LiveVox Results Presentation Deck

4 LiveVox at a Glance I LiveVox is a native public cloud-based CCaaS platform serving the largest enterprises and BPOs, primarily in the U.S. Seamlessly integrates omnichannel communications, AI, CRM and WEM to economically maximize agent productivity Offers 100% IP / web-based agent interfaces that provide access to all customer touchpoints from a unified portal Highly differentiated architecture with a reliable and auto-scaling multi-tenant cloud fully deployed on AWS infrastructure Products primarily sold direct to end users on a flexible consumption-based model; appealing to BPOs and outsourcers Significant traction becoming a best-in-class inbound care solution with a rapidly growing customer base outside collections Market leading capabilities in outbound voice, particularly for highly regulated industries with stringent compliance needs Headquartered in San Francisco with regional offices in Colombia and India, 520+ global employees PROPRIETARY O LiveVox 2023 Frost Radar™ GROWTH INDEX Frost & Sullivan Dialpad ● G Avaya Ⓡ SharpenCX. Forrester PCI Recognized Innovator in CCaaS DSS COMPLIANT INNOVATION INDEX Genesys NICE Cisco Five9 • Alvaria Bright Pattern Vonage • Mitel 8x8 AICPA SOC LIVEVON Thrio Contender Specialist Aragon Research NEC Alvaria Mitel. HIPAA COMPLIANT Unify . 8x8 Intermedia. Cloud Security and Resiliency Genesys Avaya ● Cisco ● NICE • Vonage Leader • Five9 Recognized as a Contender in The Forrester Wave for CCaaS Providers • Talkdesk LIVEVOX . Dialpad Innovator FR Pursuing FedRAMP FedRAMP certification LIVEVOX

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