Tanfeeth Overview
Tanfeeth Overview (Cont'd)
تنفيذ
tanfeeth
Focus for 2012
Financial
Metrics
▪ Further improve efficiency and customer satisfaction for Emirates NBD
• Migrating and transforming the next phase of Emirates NBD processes:
。 Operations Processing Centre (OPC)
o HR Services
o Finance & Accounting services
。 Emirates Islamic Bank services
。 Network International Card Processing
。 Collections
▪ Execute go-to-market strategy to onboard external clients
■ Tanfeeth aims to be a profitable entity by end 2013, beginning of 2014
。 Thereon a growth rate of 15% in income targeted year on year
o This is over and above the cost efficiencies already provided to the Emirates NBD
■ Tanfeeth aims to provide a cost efficiency to Emirates NBD @ 8%, 15% and 20% for 2012, 2013 and 2014 of staff
cost base taken over
■ Total investments in excess of AED 100 million targeted over a 2 year period
Emirates NBD
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