Credit Investor Presentation 2020/21
Behaving responsibly
Delivering for customers and the community
4 year qualitative SIM scores 2015-2019
4.60
•
Upper quartile for AMP6,
achieving SIM outperformance
4.40
•
25 awards across customer service,
4.20
collections and debt management
2015/16
•
3 accreditations
2016/17
-Industry Ave
2017/18
2018/19
-UU
•
•
Strong C-Mex performance to date
AMP7 incentive range of +/-£66m
CICM
BRITISH CREDIT
AWARDS 2020
WINNER
Consumer Tam of the Year
QUALITY
CICM Q
ACCREDITED
U&T 2019
AWARDS
WATER TEAM OF THE YEAR
COLLECTIONS
UNITED UTILITIES WATER
Utility Week
AWARDS
2018
ServiceMark
Accredited from Aug 18 to Aug 227
The Institute of
Customer Service
We are
GOLD
AWARD WINNERS
THE COMPLAINT
HANDLING
AWARDS 19
In Partnership with
40
30
20
10
0
Complaints per 10,000 connected properties
2015/16 2016/17 2017/18 2018/19 2019/20
United Utilities
•
Credit Investor presentation
• 18View entire presentation