Annual Integrated Report
2
SUMMARY
INTRODUCTION
CEO MESSAGE
ABOUT THE REPORT.
INTEGRATED REPORT CAPITAL GLOSSARY
8
FINANCIAL INCLUSION.
MATERIALITY.
9
EDUCATION
MAIN INDICATORS
.10
OUR PEOPLE
HUMAN RIGHTS.
SOCIAL
6
SOCIAL AND CULTURAL INVESTMENT
.44
80
CUSTOMER RELATIONSHIP
56
58
59
.60
.69
VALUE CREATION
SANTANDER ECOSYSTEM.
14
GOVERNANCE
VALUE CREATION MODEL.
16
CORPORATE GOVERNANCE.
.70
ACCOLADES.
18
INTEGRITY AND ETHICAL CONDUCT.
.76
LONG-TERM VISION
19
RISK MANAGEMENT.
.82
GUIDELINES FOR THE FUTURE.
.21
SUPPLIER RELATIONSHIP
.87
RISKS, OPPORTUNITIES, AND IMPACTS
22
APPENDICES
ECONOMIC PERFORMANCE
GLOSSARY
.88
CONTEXT AND STRATEGY.
.24
ASSURANCE REPORT.
.89
FINANCIAL RESULTS
26
GRI CONTENT INDEX.
.92
22
ENVIRONMENTAL
CLIMATE CHANGE
28
SUSTAINABLE FINANCE
33
AMAZON
35
ENVIRONMENTAL MANAGEMENT.
40
Annual Integrated Report
La Table of Contents Introduction | Value Creation | Economic Performance | Environmental | Social | Governance | Appendices
Santander
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