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Investor Presentaiton

Company Profile/Corporate Governance/Business Ethics Transparency Mailbox oversee The Transparency Mailbox is an efficient mechanism that helps us compliance in policies, procedures, and obligations on ethical character. This system can be accessed by our employees and the community in general so they may report anonymously or personally any situation affecting trust in our values and/or going against our Ethics Code. The main objectives in this mechanism are: a) Receiving, maintaining, and treating the complaints received in the company, in regards to accounting, internal control, faults to the Ethics Code, stealing or asset abuse, inappropriate use of privileged information, bribery, policy non- compliance, amongst them the one related to No Presents, Anti-corruption and Suppliers, and activities that may be assumed as fraudulent. b) Providing total security to the accuser regarding treatment and confidentiality of their complaint through the Transparency Mailbox. c) Protecting against any revenge or reprisal action to the individuals who denounce any irregularity in good faith. AXTEL provides the trust of maintaining under confidentiality the identity of the claimant, considering that during the investigation it might be necessary to identify the source of the claim for the purpose of the investigation, without implying that the claimant is openly exposed. The Auditing Direction is the internal entity responsible for receiving, giving follow-up and solving complaints, nevertheless, in sensitive issues where strategic personnel is involved, reviews will be carried out together with the Committee for Honor and Justice which is integrated by the Legal Director, the Human Resources Director and the Auditing Director. 35
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