Investor Presentaiton

CUSTOMER EXPERIENCE DIGITALIZATION Un) Digital experience Greater service + Points of sale Sales identification 360 integrated standardization - waiting lines Click and Pick-up Sales Growth (%) CAGR +192% Greater customization of purchase journey Totem Sales Growth (%) CAGR +158% 2019 2020 2021 2022 2019 2020 2021 2022 Source: ZAMP Source: ZAMP Number of stores with Totem (%) +48 p.p.. Source: ZAMP 21% 69% 2019 2022 Counter NPS vs. Digital Channels (%) + 5 p.p. COUNTER DIGITAL CHANNELS Source: Methodology: NPS made by SoluCX; Audience: Transactional Sales; Level Brazil; Sample: 108,586 respondents; Field: Oct/2022 to Feb/2023 N 50 WebPrimies 77657

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