Embracing Fintech

Digital Progress: Pacific Alliance +11% Active Digital Users (#'000) 3,677 4,002 4,280 3,846 2,717 1,947 57% +120% 2018 2019 2020 2021 Q3/21 Q3/22 Digital Adoption (%) +700 bps 53% 50% 46% 35% +3,100 bps 26% +17% 2018 2019 2020 2021 Q3/21 Q3/22 3,701 Active Mobile Users (#'000)1 3,334 2,830 3,166 1,847 Digital Sales (%) 1,163 +218% +1,000 bps 2018 2019 2020 2021 Q3/21 Q3/22 65% +0 bps 55% 55% 51% 29% +4,600 bps Self-Serve Transactions 86% 88% 88% 88% 69% 73% 19% (%) +1,900 bps 2018 2019 2020 2021 Q3/21 Q3/22 2018 2019 2020 2021 Q3/21 Q3/22 Definitions Digital Sales (% of retail unit sales using Digital platforms) Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base) Digital Users: # of customers who logged into website and/or mobile in the last 90 days Mobile Users: # of customers who logged into mobile in the last 90 days Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR, POS 12018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile 16 16

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