Investor Presentaiton

Building up Effective Sales and Client Support System Contact Centres Optimisation: Cost per Subscriber Share of Distant Channels (Web, Call centres) AS IS -35% Today Target 1 Number of Retail Outlets 28% 52% Today Target Sales increase through development of distant channels 2 IT System development 1,740 > 710 3 Headcount optimisation Today Target Target Rostelecom NPS increase Efficiency increase 38

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