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Investor Presentaiton

Continuous focus on cost efficiencies Distribution 1 2 EM 3 endesa 4 Key drivers Continuous BPS leveraged on new Enel organisation Cash cost (1) (€/customer) 94 -43% 53 Flexible organisational structure based on outsourcing Investments in efficiency-oriented innovative technologies 2009 2013 Benchmark (2) (Endesa = 100) 139 100 113 Endesa Peer 2 Peer 3 Note: BPS: Best Practice Sharing. (1) Cash cost refers to Endesa Distribucion + DEPSA + Endesa Red holding and includes recurring O&M, personnel costs and maintenance capex in nominal terms. Excluding structure costs and adjusted by perimeter. (2) Source: Cap Gemini Report based on 2013 published data of main distributor companies in Spain. Rebased to 100. Cash cost includes fixed costs and net capex as reported in Annual Reports. 35
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