Focus on Digitalization and Revenue Diversification
Focus on digitalization and revenue diversification.
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Key sales achievements
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Deployed low-cost deposits attraction strategy;
Continued strength in digital adoption with 70% of
Bank's transactions done on alternative channels.
86% of new retail customers converted towards
internet & mobile banking.
Increase in OCH with revenues growth of 119% YoY.
+25,000 new users & +1,300 new saving accounts.
on SPENN platform.
Streamline of credit process through reduction of
touch points
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Product launch & review
IIII
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Launch of WhatsApp Banking in July 2021.
Expanded income streams through boosted card
business.
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Leverage on digital channels and Bancassurance
business line.
Enhanced transaction banking services through
Intercountry Banking Service.
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