Agency Annualised New Premiums & Financial Results FY 2019
Allianz ⑪
OPERATION TRANSFORMATION OBJECTIVES
Change Customer and Distributor Experience and drive end-to-end Automation: "True Straight Through
Processing (STP)"
Transformation success based on its three pillars:
Key Principles:
Simple Paperless
•
Instant Issuance of Policy in 5 minutes ( needs analysis, quotation and e-submission in 20-25 minutes)
• With zero paper. "True" STP with no human intervention
•
Customer As at Dec 2019, 23% of all new policies were issued within 5 minutes (>35% in May 2020)
Onboarding
70% of all new business were issued with e-Policies (>80% in May 2020)
•
Increase usage and enable simple self-service through portals and apps for enquiries and transactions.
•
•
For agents, the ambition is 95-100% (digital) self-service via Agent Portal/Discover on behalf of customer.
Customer has the choice for multi-access but focus on adoption of Customer Portal.
.
STP and digitisation for Servicing.
Customer and
Agent
.
100% E-Notification - Paperless Communication to Customer
Engagement ⚫ 30% of all servicing transactions were completed digitally in December 2019 (almost 50% in April 2020)
with >90% in of all communication sent electronically.
Claims
Experience
•
Instant Payment of Claims to Customer with STP
•
100% Cashless
•
Al for Fraud detection and Claims Auto-Adjudication (CAA)
•
O Copyright Allianz SE
Hospital network integration and Automation and Biometrics for health Claims
Digital submission for health and reimbursement claims was at 28% in December 2019, and growing to 33%
in April 2020
A
Instant Automated
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