Investor Presentaiton
Key Highlights
2024 strategic plan centers on delivering growth, improving returns and enhancing
customer experience
Strategic Priorities
Drive revenue growth and diversification
.
Leveraging portfolio of businesses to deliver robust solutions to customers
.
Deepening digital product adoption and use
•
Scaling-up agency banking network and increased value proposition
Optimise regional footprint
Increasing contributions from subsidiaries via organic growth in existing markets
Expanding digital footprint to reach underserved and new customers
Exploring new local and regional opportunities with acquisition/partnership
considerations
Enhance operational efficiency
.
Continuing automation of key processes in the Bank to improve quality of
service, turnaround time and manage risk
Consolidating technology deployments across the Group
Key Enablers
2024 Financial Targets
ROE
Digital Innovation
>20%
CIR
Technology
+1+1
People and Talent
<58%
COR
Deliver innovative solutions that enrich customer experience
Continuing end-to-end digitization of the customer journey to enhance experience
• Harnessing data analytics, leveraging robotics and Al, to create bespoke
experiences for customers
Risk Management
Marketing and
Branding
<1%
NPL
<5%
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