3Q 2023 Investor Presentation
In strong position to deliver the "Bank of the Future" | Good progress made on strategy implementation
Bank
Build on our core
OF
Outperform our competition
The
Transform technology
Future
Focus on new client needs
Grow Retail including Private Sector
Retail financing growth
SAR 251 Bn.
FY 2020
Customer Experience
Customer NPS
70%
SAR 425 Bn.
66%
3Q 2023
FY 2020
Expand Corporate
Corporate financing growth
SAR 53 Bn.
151%
FY 2020
Bank of Choice for SMEs
SME Financing growth
SAR 10 Bn.
FY 2020
Digital Core Banking Platform
Digital/Manual ratio
Become Leading Finance Company
Emkan financing total (SAR)
+7%
73%
3Q 2023
83/17
+11%
94/6
SAR 3.2 Bn.
FY 2020
3Q 2023
FY 2020
Preferred Employer
Employee Engagement Index
SAR 134 Bn.
70%
3Q 2023
FY 2020
+4%
Market Share
Market share of KSA banking assets
200%
SAR 30 Bn.
16.9%
3Q 2023
FY 2020
Grow Demand Deposits
Demand Deposits growth
SAR 333 Bn.
FY 2020
10%
+5%
Preferred Loyalty Program
Loyalty program customers enrolled
SAR 365 Bn.
3Q 2023
2.4mm
FY 2020
Improve Revenue Mix
Non-yield Income to Operating Income
18.4%
FY 2020
+5%
3 Q2 0 2 3 Investor Presentation
363%
Leader in Financial Conduct
ESG Rating
232%
SAR 10.7 Bn.
3Q 2023
Data Leader for Customer Insights
Active Digital Customer penetration
Develop Best Payments Solution
POS Market Share
74%
7.9mm
3Q 2022
FY 2020
58%
Modernize our technology
Number of Robots
22.0%
310
3Q 2023
FY 2020
12.5mm
28.4%
3Q 2023
FY 2020
35.1%
+7%
3Q 2023
Grow Private Bank
New Private Banking products
66%
515
3Q 2023
FY 2020
Leverage our Infrastructure
Alrajhi Banking App Rating
11.1mm
4.8
3Q 2023
FY 2020
Adopt Agile Delivery
Transactions per month average
23.2%
BB
+1
BBB
295mm
3Q 2023
FY 2020
3Q 2023
FY 2020
16
177%
Expand our customer reach
Number of Active customers
4.7
9.6mm
3Q 2023
FY 2020
58%
17
3Q 2023
15.2mm
3Q 2023
Deepen Relationships via X-Sell
360-degree system to serve clients
817mm
3Q 2023
FY 2020
100%
3Q 2023
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