Investor Presentaiton
Annual Report
AR
2022
SUMMARY
WHO WE
ARE
OUR
STRENGTH
AND
OUR
RESOURCES
OUR
RESULTS
Relationship
Accessibility is one of the ways of providing citizenship and,
for this reason, the BCB adopts measures to favor access to
digital content made available on social media, applications,
and its website. In addition, the BCB has been carrying out a
program for the remodeling of buildings to adapt its facilities
in accordance with accessibility regulations.
The BCB handles suggestions, compliments and complaints
received by the Ombudsman's Office to support and even to
stimulate internal assessments about possible innovations
and improvements in the quality of institutional services
and on its general performance. The degree of satisfaction
of users of information and complaint services is evaluated
through a survey conducted on available service channels.
In 2022, in the 145 service, out of a total of 278,804 calls
answered, 54.5% of users responded to the quality-of-
service survey, and over 90% of evaluations rated the
service as good or excellent. On the internet, 14,640
satisfaction surveys were sent to information requesters,
and 12.59% of those surveys were answered. On average,
80% of respondents rated the service as good or excellent.
200th anniversary of Brazil's Independence:
virtual exhibition
Celebrating the 200th anniversary of Brazil's Independence
proclamation, the BCB held a virtual exhibition called Nos
tempos da Independência: o quebra-cabeça (At the time of
independence proclamation: the puzzle), which debuted on
September 7th, 2022. The exhibit aimed to piece together
the puzzle of Independence from numismatic pieces which
belongs to the Money Museum, covering the period from the
arrival of the Portuguese Royal Family in 1808 to the writing
of the Constitution of 1824.
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