Investor Presentaiton

Digital Progress: Canada Digital Adoption (%)¹ +17.5% Active Digital 3,329 3,520 3,691 3,847 3,910 +20.7% Users (#'000) 55% 56% 50% 51% 46% 2018 2019 Q1/20 Digital Sales (%) 2018 2019 Q1/20 Q4/20 Q1/21 +33.6% Q4/20 Q1/21 Active Mobile Users (#'000) 2,396 2,666 2,781 3,073 3,201 2018 2019 Q1/20 Q4/20 Q1/21 +4.3% 26% 26% 27% +9.7% 25% Self-Serve 16% 84% 87% 88% 92% 92% Transactions (%) 2018 2019 Q1/20 Q4/20 Q1/21 2018 2019 Q1/20 Q4/20 Q1/21 Definitions Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds) Digital Adoption targets (% of customers with Digital login (90 days) / Total addressable Customer Base) Digital Users: # of customers who logged into website and/or mobile in the last 90 days Mobile Users: # of customers who logged into mobile in the last 90 days Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR 1CB Digital Adoption definition updated to reflect addressable customer base, excluding indirect-channel acquisitions 35

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