Nigeria FinTech Landscape - Impact Assessment

Deep dive -Ahmed's pain points from the financial sector WIP Accounts ■ Pain points Long travel distance to and from the bank ■Low financial literacy, so unaware of financial services options available to him at the bank ■ Poor understanding of charges, such as the ATM maintenance charge, and other hidden charges ■ Issues are resolved at a slow pace Quotes 6655 “ 55 There are no banks in the village. All the banks are in the city, which is far from here" My brother always complains about the charges he gets from his bank - he doesn't understand what they mean SOURCE: Customer interviews (n=215), team analysis 117 EFINA

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