Creating Shared Value - 2020 Strategy & Results

. Sustainability effort Zero Losses Area - "Light Legal❞ Significant loss reduction and increasing collection rate Focused in areas with 10,000 to 20,000 clients with high level of losses and delinquency; Fully-dedicated teams of technicians and 49.0% APZ LOSSES 22.0 22.2 19.2 20.3 20.0 16.4 17.0 • commercial agents; Results constantly and accurately monitored by Light; Result-linked remuneration for services provided; 37 units implemented with 661 thousand clients BEFORE sep-13 dec-13 mar-14 jun-14 sep-14 dec-14 mar-15 APZ COLLECTION 100.2 93.9 91.2 95.5 98.2 97.1 95.7 89.00 (15% total) 2018 95 units 1,500 thousand #orgulhodeserlight BEFORE sep-13 dec-13 mar-14 jun-14 sep-14 dec-14 mar-15 Light 17/23

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