Celebrating 10 Years at BM&FBOVESPA
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Relevant content
Every two years, Lojas Renner identifies,
through qualitative and quantitative
research, the topics relevant to its
stakeholders that should guide the
monitoring and management for of the
Company's best performance and its
business sustainability. In 2015, the survey
considered the following bases:
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BENCHMARK of evaluation of sustainability
reports to identify the topics relevant to the
sector, by:
• National and international players
• EFFAS (European Association of Investors
for sustainability, one of the pioneers in
the definition of sectoral sustainability
indicators standard for investment analysis)
ONLINE QUANTITATIVE
RESEARCH with more
than six thousand
representatives from:
Shareholders
Customers
Employees
Resale suppliers
Administrative suppliers
Environmental
organizations
Social organizations
Press
Associations
TELEPHONE
QUALITATIVE
RESEARCH with ten
representatives of
the online public
consulted, except for
customers who had
two representatives.
Research results indicated the most
important topics from the stakeholders' point
of view, presented in the following matrix,
which will be discussed in more depth in
this report and will guide the Company's
medium-term sustainability strategy.
Relationship of commitments with the aspects
of the materiality matrix
MATERIAL TOPICS
D) Conscious use of water throughout the process
E) Responsible use of materials and inputs in
the manufacture of products (fabric, plastic,
water, energy, among others)
G) Safety and quality of the products sold to
the end consumer
J) Quality in customer relationships and in the
promotion of satisfaction
L) Development of employees (training, career
planning, among others)
M) Health and safety of employees
N) Valuing diversity and encouraging to the
promotion of equal rights among its employees
(between races, ethnicities, genders, religions,
sexual orientations, physical abilities, etc.)
O) Promotion of an ethics and anti-
corruption culture
R) Encouragement of good practice (social and
environmental) within the Supplier chain
CAPTIONS
Company's guidelines related to
the material topics
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Environmental
Ethical and
Respecting and
valuing people
responsibility
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conduct
materiality matrix
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horizontal axis:
vertical axis:
internal stakeholders external stakeholders
MATERIAL TOPICS
OTHERS
Questions and comments.
Lojas Renner maintains an open channel so that its stakeholders are able to clarify doubts, comment
or request further information about its management, sustainability principles and practices. The
team dedicated to the topic can be reached through email: [email protected]
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