Q1 2020 Profit & Loss Account Review
Clients
NMB RESPONSE TO COVID-19 IMPACT
Promote the
usage of digital
and self-service
delivery channels
Relief to customers
through restructuring
of loans
Monitor quality of the SME,
MSME and Corporate loans
portfolio to limit expected
impairment impact
Business
Continuity
Activated Business
Response Forum to
ensure strategy re-
calibration for business
turnaround
Activated Crisis
Management protocols
and regular monitoring at
ExCo level via Crisis
Management Meetings
AGILITY
DILIGENCE
REPEAT
The Spirit of Great Banking!
Staff
24
Continuously
educating staff on best
practices to combat
Covid-19 outbreak
> Insist on social
distancing among staff
and guide customers
accordingly
Provided staff with
protective gear (Face
Masks, and Hand
sanitizers)
Split staff in three groups;
Work from Home, Work
from Disaster Recovery
site, and Work from HQ
building
Overall
Businesses have started
to re-open. Government
has issued assurances;
No lockdown
Strong capital position
to absorb anticipated
impact
Strong business ties with
salaried government employees
and government has maintained
stability throughout
NMB
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