Investor Presentaiton

Annual Report AR 2022 SUMMARY WHO WE ARE Relationship RELATIONSHIP WITH SUPERVISED ENTITIES FOCUSED ON THE CITIZEN In addition to conducting supervision actions, the BCB receives complaints from customers and users of banks, loan companies, and other supervised entities. These complaints are forwarded to these entities so that they can respond to the complainant about the occurrence. The BCB investigates the facts, and the resulting information supports supervision activities and the preparation of rankings of complaints against banks, loan companies, and payment institutions on a quarterly basis, and against consortium³ managers on a semi-annual basis. 17,418 8,064 Others Credit, finance and investment companies 66,360 Payment institutions OUR STRENGTH AND OUR RESOURCES OUR RESULTS 358,902 Banks Complaints against supervised entities 4,647 Credit unions 7,192 Consortium managers 3 A consortium plan is like a purchasing pool through which a group of people decide to save money collectively to buy a certain durable good. There is always an institution, the consortium manager, which oversees collecting and investing the installments paid by the consortium participants. The consortium manager also distributes periodically the amount of money necessary to enable the purchase of the good to the members of the consortium, which are awarded by a draw that takes place in each round of money distribution and runs until all participants receive their share. The manager receives a fee paid by all participants, but no interest. 33

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