Investor Presentaiton

DRIVING BOQ FORWARD EXECUTING ON STRATEGY TO DRIVE BUSINESS UPLIFT - GOOD PROGRESS WITH MORE WORK TO DO BOQD GROUP Delivering against key metrics High calibre team Superior project execution capabilities Objective FY19 High calibre Executive and Senior Management High level of Executive turnover Lift employee engagement Simplified and streamlined mortgage process to reduce time to yes Enhanced customer experience - uplift in customer and mortgage NPS² Lending growth momentum - growing market share NIM management Productivity benefits of c.$30m p.a. Delivering against 8 core tier 1 projects Strategic reset of intangibles portfolio 56% +5 days Consumer ranked 5th Mortgage ranked 11th Business ranked 4th 0.2x system Housing (net growth $141m) 1.2x system Business (net growth $127m)¹ 5bps decline Capital investment of $92m Limited execution capability 135 intangible assets on balance sheet FY20 Key Executive roles filled with experienced leaders and strong execution capability 59% 1 day Consumer ranked 3rd Mortgage Ranked 5th Business Ranked 3rd 0.9x system Housing (net growth $508m) + large Business (net growth $337m)² 2bps decline for FY20, 3bps up 2H20 vs. 1H20 $30m Increased regulatory costs and investments as guided to the market Capital investment of $100m 6 core transformation projects completed, including data centres in cloud, and VMA on track for 2020 58 intangible assets on balance sheet Bank of Queensland Limited 2020 Full Year Results Presentation (1) GLA data has been aligned for the new APRA regulatory definitions applicable from 1 July 2019 (2) Excludes BOQF; (2) RFI XPRT Report August 2019, August 2020 13

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