IndusInd Bank Strategic Overview

Driving digital client engagement and digital transaction intensity IBL Mobile+UPI transaction volumes increased ~2X Indexed mobile transaction volumes 70% of Bank's service requests* processed straight through digitally via channels as self service 92% of Bank's transactions are digital *Service Requests include account maintenance requests such as adhoc statements, PIN set / reset, card hotlisting, updation of address, email ID, etc. Requests processed digitally via 36 channels excludes requests originated on Branch/ATM / Contact Centre and includes only self service 220 200 180 160 140 120 100 100 80 May'21 ■May'21 May'22 208 May'22 Source: RBI IBL mobile active client base up 21% YoY Indexed mobile active client base 130 120 110 100 100 90 121 80 Q1 FY 22 Q1 FY23 Q1 FY 22 Q1 FY23 IndusInd Bank

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