Project Avvashya - Redefining Gati

Digital Transformation Journey, not a destination Digitize Call Centre Launched in October 2020 to offer omni-channel customer service and improve customer experience. It has capabilities of shipment tracking through whatsapp and has been integrated with live chat, website, customer app and offers all services such as pick up request, complaint registration, claim management etc. GATI ④LOON) GATI GATI GATI KWE Give your clients all the answers they need. Without answering your phone. Gati Genie Our state-of-the-art chatbot designed to answer customer queries immediately. Data Analytics Leveraging data analytics, Al and ML tools to enhance customer experience, reduce TAT and bring about cost efficiencies in different areas of business including Finance, Operations, Sales and HR. Digital Payment Solution Partnered with Paytm to be our payment gateway partners for providing digital payment solution for all our customers. This would enable customers pay real time via net-banking, credit cards, debit cards, UPI and digital wallets. India's Express Logistics Solution OUR SERVICES Get your customers to text 'Hi' to +91 74000 12000 over WhatsApp, and they can get all the details they need on S-CONVENCE LACIPES Pin Code Serviceability check Rate and Transit Time Calculator Customer Portal Revamped portal launched to enhance customer experience which gives access to plethora of information and access to a bouquet of functionalities such as dashboards & reports, raise pick up requests among others. TRACK YOUR PARCEL GET AN ESTIMATE PICKUP QUICK REQUEST TOOLS Pickup Request Registration Complaint Registration יון 5

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