1Q 2021 Results Presentation - Bank of the Future
In strong position to deliver the "Bank of the Future"
Strategy 2021-2023 - Selected Metrics
مصرف الراجحي
Al Rajhi Bank
=
Build on our core →
FOCUS AREA
PROGRESS
= Outperform our competition
→>
=
Transform technology
→>
= Focus on new client needs →
FOCUS AREA
PROGRESS
FOCUS AREA
PROGRESS
FOCUS AREA
PROGRESS
Grow Retail including Private Sector
Retail financing growth 2021 YTD
Customer Experience
Customer NPS
Digital Core Banking Platform
Digital / Manual ratio
Become Leading Finance Company
Emkan financing total (SAR)
+13%
69%
85/15
3.4bn
Expand Corporate
Preferred Employer
Corporate Financing growth 2021 YTD
Employee Engagement Index
Data Leader for Customer Insights
Active Digital Customer penetration
Develop Best Payments Solution
POS Market Share
+12%
70%
87%
30%
Bank of Choice for SMEs
Market Share
SME Financing growth 2021 YTD
Market share of KSA banking assets
Modernize our technology
Number of Robots
Grow Private Bank
New products for Private Banking clients
+8%
17%
328
11
Grow Current Accounts
Preferred Loyalty Program
Leverage our Infrastructure
Current Accounts growth 2021 YTD
Loyalty program customers enrolled
Al Rajhi Banking App Rating
Expand our customer reach
Number of Active customers
+8%
3mn
4-7
10mn
Improve Revenue Mix
Leader in Financial Conduct
Non-yield Income to Operating Income
ESG Rating
20%
Bank
Sources: Al Rajhi Bank, SAMA, Bank Financial Statements
Al Rajhi Bank
of
BB
Adopt Agile Delivery
Transactions per month
Deepen Relationships via X-Sell
360-degree system to serve clients
392mn
100%
1Q 2021 Results Presentation
4
P
the
Bank Of The Future
Future
困
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