MAXIMUS: INVESTOR PRESENTATION, Delivering Social Value to Citizens
Delivering Social Value to Citizens
Improving the citizen journey
✔ Supporting Medicaid beneficiaries with
overcoming barriers to access through
independent health plan choice
counseling to connect them to the best
health plan for their specific needs
✓ Virginia Medicaid: 40%+ of applications
completed via digital channels
Canada Enterprise Omni-channel Contact
Center: video chat capabilities, agent
facilitated co-browsing to help citizens
navigate online digital services, text and
webchat, and traditional methods for
optimal customer satisfaction
✔ Disability Confident Leader (Centre for
Health and Disability Assessments and
Remploy subsidiaries)
Health Assessment Advisory Service:
Expediting process and reducing anxiety
Time spent in the assessment process
36
33
30
27
24
21
18
15
CY1
CY2
CY3
32
weeks
23
weeks
14
weeks
65.3%
Customer seen within 30 minutes
77.0%
76.5%
76.0%
75.5%
75.0%
74.5%
74.0%
73.5%
21 | MAXIMUS: INVESTOR PRESENTATION
73.0%
72.5%
CY1
CY2
75.3%
74.0%
CY3
76.6%
1.7%View entire presentation