Investor Presentaiton

F Monetization through the recurrence and satisfaction of our customers Customers (million) 63.3 61.6 +13% YOY 56.1 (+ Customer acquisition +3.5 million customers attracted in 1H23 432 thousand via Payroll +2% 31.9 31.7 YOY 234 thousand via Consumer Finance 31.1 8.7 8.5 8.6 +2% YOY 237 thousand via Universities Jun/22 Mar/23 Jun/23 137 thousand via Prospera Total Active Loyal customers, those who have purchased six or more products Loyalty Strategies 69% loyal customers from payroll ✰✰✰ -- Customer base EOE monetization Business ✓ expansion Innovation and technology NPS Committed to enhancing customer satisfaction 108 thousand surveys sent daily to individuals Channels¹ Physical 71 points Digital 65 points 0 QoQ +10 YoY 0 QoQ +2 YoY Remote 60 points +5 QoQ +35 YoY Total Individuals 51 points Revenue per loyal retail customer (base 100, 2Q21) -2 QoQ -4 YoY SO 112 CRM/ Hyper- Customized investment personalization advice Greater We hold 52% of cards Recurrence from loyal customers 107 (+2 p.p. YoY) 000 Payroll Comprehensive partnerships and 100 offering of products, Loyal Customers Access +2x digital channels than non-loyal customers loyalty 2Q21 2Q22 2Q23 11 INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq

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