Investor Presentaiton

Building Trust with Customers Through Operational Reliability Best Completion Factor More Customers Arrive On Time Record Bag Performance Lowest Level of Maintenance Cancellations in History 12 DELTA 99.8% 85.5% 1.2x 99% DOT Completion Factor On-Time Arrivals Fewer lost bags versus industry Reduction in maintenance cancellations Note: DOT completion factor, on-time arrivals (DOT A14) and maintenance cancellations are preliminary YTD-Nov 2019; DOT missed bag ratio (MBR) is YTD-Sep 2019; Domestic NPS is YTD-Oct 2019 Record Customer Satisfaction Scores 51% +5 pts YOY Domestic NPS ADELTA 28

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