IndusInd Bank Strategic Overview
Whatsapp Banking: ~5.1 mn clients enjoy the list of 50+ services now available on the channel
WhatsApp Banking: Offer 50+ services for clients across
Registered Base of 5.1 Mn up 82% YoY
segments
million
6.0
5.0
Talk to Agent
FD/RD
Summary
Chequebook
Request
CC Statement
Block/
Unblock CC
82%
4.0
3.0
2.0
1:05 AM
All services
Below mentioned services are currently
available on WhatsApp, we are constantly
adding new services, so keep on checking
to see newly available services.
Accounts
Fixed Deposit Services
Vehicle Loan Services
Debit Card Services
Renew Insurance
Pull Funds
Credit Card Services
Update Personal Details
Raise a Complaint
Apply for Products
Talk To Agent
Example: Type Accounts to know the
details of services available for Account
Operations
5. FD/RD Number: xxxxxxxx3358
6. Show Next
TENURE:12 months
ROI:6.5%
Deposit Amount:INR 143311.92
Opened on:2019-03-28
Maturity Amount:INR 152856.19
Maturity Date: 2022-03-28
IndusInd Bank
Please select from below month
1. Jul'22
1.0
2. Jun'22
2.8
3. May'22
4. Apr 22
0.0
5. Mar'22
Please enter option number from
above to proceed further
6. Feb'22
Q1'FY22
4:51 PM
7. Other
1 4:51 PM
Please type option number to proceed
further
Transactions up by 45% YOY
12:20 AM
FD Summary
FD Number:xxXXXXXX5622
Account Balance:INR 148038.05
6
12:20 AM
160.0 Indexed transactions
5.1
Q1'FY23
Monthly active users up 23% YoY
Indexed monthly active
How do you wish to access the
statement?
140.0
user base
140.0
TYPE:Fixed Deposit
120.0
Please select from the button options
12:20 AM
120.0
100.0
Download PDF
Email PDF
100.0
80.0
Whatsapp Production
80.0
How do you wish to access the statement?
Please select from the button options
Email PDF
60.0
60.0
12:20 AM
40.0
40.0
4:51 PM
Dear Customer, your request for duplicate
email statement for Credit Card ending
6009 is processed.
20.0
20.0
Multiple new
Services added
Message
1:05 AM
FD/RD Summary
12:20 AM
100
145
100
123
0.0
0.0
CC Statement
Download/Email
Q1'FY22
Q1'FY23
Q1'FY22
Q1'FY23
37
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