BBVA Bancomer/2018 Annual Report

GRI Standard Contents 102-45 Description Entities included in the consolidated financial statements Chapter/Direct response Page GRI Standard Contents Group Profile 10 417-1 102-46 Defining report content and topic Boundaries About this report 3 102-47 List of material topics materiality analysis Stakeholders and GRI 417 417-2 35 Description Requirements for product and service information and labeling Incidents of non-compliance concerning product and service Chapter/Direct response Page Transparent, Clear and Responsible (TCR) Communication Specialized Customer Service Unit Transparent, Clear and 52 45 and 52 Marketing and labeling 102-48 Restatements of information 102-49 GRI 102 General 102-50 Changes in reporting Reporting period Unless stated otherwise in the report, there is no difference in the information provided. About this report About this report 64 and 84 3 information and labeling Incidents of non-compliance 417-3 concerning marketing communications Responsible (TCR) Communication 3 Specialized Customer Service Unit, Transparent, Clear and Responsible (TCR) Communication 45 and 52 Disclosures The previous Annual 2016 102-51 Date of most recent report Report was published in 2018 Job quality 103-1 102-52 Reporting cycle The reporting cycle is annual Explanation of the material topic and its Boundary Employees 82 88 GRI 103 102-53 Contact point for questions regarding the report Claims of reporting in accordance with the GRI Standards Irma B. Acosta Pedregal Head of Responsibility and Corporate Reputation Email:[email protected] About this report Management Management Approach 2016 103-2 approach and its Employees 82 components Evaluation of the 103-3 management Employees 82 approach 102-54 102-55 GRI content index GRI content index 104 102-56 External assurance Independent Review Report 110 GRI 401 MATERIAL TOPICS Employment 401-2 Quality of customer care/service 44 2016 Corporate governance Please refer to the general disclosures from 102-18 to 102-24 3 New employee 401-1 hires and employee turnover Employees 82 88 Benefits provided to full-time employees that are not provided to temporary or part- time employees Employee benefits and services Occupational health and safety 90 and 92 401-3 Parental leave Communication and commercialization practices, and transparency Employees and maternity program 94 Explanation of the 103-1 GRI 103 Management 103-2 Approach 2016 material topic and its Boundary Transparent, Clear and Responsible (TCR) 52 Risk management Communication Please refer to the general disclosures from 102-18, 102-24, 102-29 and 102-30 Social and environmentally responsible funding 103-3 The management approach and its components Evaluation of the management approach Transparent, Clear and Responsible (TCR) Communication Transparent, Clear and Responsible (TCR) Communication 42 52 103-1 Explanation of the material topic and its Boundary Equator Principles 57 40 52 52 GRI 103 Management Approach Management 103-2 approach and its Equator Principles 57 components 2016 Evaluation of the 103-3 management Equator Principles 57 106 approach BBVA Bancomer/2018 Annual Report

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