Investor Presentaiton

FY2021.3 initiatives Structural Reform (Drastic Strengthening of Management Structure) (4) Productivity Improvement (1) eki-net handling percentage FY2021.3: 28.2% JR JR-EAST Medium- and long- FY2022.3 initiatives term targets Improve the replacement functions of the eki-net system FY2026.3 60% Establish an efficient sales system Improve the in-house Shinkansen ticketless Significantly expand the area of percentage FY2021.3: 33.2% Shift to mobile Mobile Suica issuance FY2021.3: 14.1 million subscribers Touch de Go! Shinkansen Discontinue handling of certain special tickets (Shinkansen multiple-ride tickets, Shinkansen W tickets, etc.) FY2026.3 70% Mobile Suica app renewal FY2026.3 Increase issuance and promote use 25.0 million subscribers Streamline operation systems Smart maintena nce Advance driver-only services FY2021.3: 41 lines segments Autonomous driving Expand to Uchibo Line, Sotobo Line, Kashima Line, Oga Line, and Mito Line Introduce automatic train operation (ATO) devices to the Joban Line (local services) Development of railcars and aboveground equipment aimed at further advancement ■Conduct verification tests for the autonomous driving of not-in-service Series E7 Shinkansen Promote monitoring of track facilities (operating trains) Equipment Promote CBM Electricity Advance monitoring of overhead contact lines (inspection trains) Railcars Improve efficiency of construction through mechanization, etc. Smart project management Digital technologies Introduce to approx. 5,800 km in regional areas Use Yamanote and Yokosuka line railcars for monitoring Improve work efficiency by using the Shinkansen Rail Exchange System (REXS) Advance construction by using JRE-BIM (BIM and point cloud data, etc.) Extend to more line segments in stages Introduce ATO to more FY2023.3 line segments Introduce to 6,540 km, mainly the Tokyo metropolitan area and regional trunk lines From FY2022.3 onward Improve inspection accuracy FY2025.3 Yamanote and Yokosuka lines 1,295 railcars (approx. 13.0% of the Tokyo metropolitan area) FY2027.3 Introduce to approx. 360 km of the Tohoku Shinkansen Introduce to all construction projects 18

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