Investor Presentaiton
Woolworths Group Full Year Results 2022
Strong progress on our strategic agenda (i)
A
Be better together for
a better tomorrow
Customer Care VOC NPS remained strong
despite stock availability and team
absenteeism challenges
New Woolworths Group brand launched
refocusing on purpose. Strong Reputation
scores maintained throughout F22
Amazing collective team response to support
Lismore and Maryborough communities and
reopen in record time
Continued progress on Sustainability with 50m
meals donated to OzHarvest; renewable
energy partnership in SA; announced group-
wide removal of reusable plastic bags
More to do to improve overall customer
experience and progress our inclusion agenda
Woolworths
Group
•
•
•
Connect our customer
experience for good food
and more everyday
Established ConnectedX to connect Group
digital platforms and create seamless and
integrated customer digital experiences
Real-time loyalty platform in rollout, materially
increasing Everyday Rewards personalised
offer capability and overall experience
Delivery Unlimited subscribers doubled
compared to the prior year following
proposition relaunch
Opened latest CFC in Rochedale, Qld in July;
first in the network with attached Direct to
boot; Caringbah to open by end of August
More to do to drive greater integration and
seamless customer experiences across all
Group brands and platforms in F23
•
Reimagine our
Food retail proposition
Continued to tailor in-store experiences through
Core/Value/UP segmentation with Double Bay
(UP), Miller (Value), and Port Macquarie (Core)
launched during the year
Completed 63 supermarket renewals in F22 in
Australia and NZ. 500th Woolworths
Supermarkets store renewal celebrated at Port
Macquarie
Transition from Pick up to Direct to boot with 681
stores at year end and increased bays per store.
Drives and eLockers in 75 stores in NZ
Progressed RT3 rollout in Woolworths
Supermarkets and Metro; fundamental change to
rostering and task management
More to do to complete the roll out of RT3 and
embed consistently good ways of working
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