3Q 2023 INVESTOR PRESENTATION
Retail
Focus on building two customer franchises
Focus to date
Wealth Segments
Acquisition focused on
classic segments
Future
Focus
Gold, Platinum, Diamond,
and Private segment
customers driving
majority of deposits
Digital capabilities to
acquire customers
Initiatives Completed to
Date:
Key
Achievements
15/18 initiatives completed
3Q 2023
83%
3Q 2023 INVESTOR PRESENTATION
Digitally-savvy
Affluent and HNW
2
Digitally-savvy
3
Youth
مصرف الإنماء
alinma bank
Customer experience
and operational
excellence
Alinma
Retail Vision
Experienced professionals
and self-employed Saudis
35-50 year-old
customers in the wealth
segment
Young Saudi professionals
and University students
18-35 year-old customers
in the wealth segment
Drive growth in deposits
Drive growth in Financing
Reinvent the experience
and improve multi-
channel delivery
Enhance experience
around digital journeys
and in-branch services
Elevate customer
engagement through
tailored services and
products
"Be the most digitally
advanced, fastest, and
most convenient Retail
Bank in KSA"
Launch of New Tailored Products
New Operating Models and Effective Processes
18
Distribution Expansion
5
1
1 of 3 banks
chosen for
REDF Price
subsidization
program
Launched
expats lending
Automating
the safety
box journey
Implemented
digital execution
for credit cards
(40%) and
personal loans
(35%)
TCR machines
Implemented
in Q3 reaching
total of 84
Merged
branches
(25 YTD)
New branch
(Qassim
University)
11/48View entire presentation