Credit Investor Presentation 2020/21

Revenue £m 1,859 13 (80) Revenue Includes strong performance in identifying void properties Consumption up due to Covid and dry weather 5.5% real reduction in typical HH bills, 1.5% CPIH increase (47) 9 6 47 1,808 Consumption down due to Covid 2019/20 revenue 2019/20 Regulatory WRFIM NHH HH Innovation revenue consumption consumption Fund changes Other 2020/21 revenue Lower consumption from businesses as a result of Covid broadly offset by higher consumption from households United Utilities • Credit Investor presentation • 79

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