Investor Presentaiton
03
UXIN LIMITED
Environmental, Social and Governance Report
MESSAGE FROM OUR
CEO
The COVID-19 pandemic and climate change in recent years have
brought unprecedented challenges to economic development and
people's well-being. How an enterprise can effectively address such
complex environmental and societal problems and climate-related
risk management directly affects its financial and long-term develop-
ment. In the last year, with a focus on customer satisfaction, we set
up Inspections and Reconditioning Centers (IRCs) in both Xi'an,
Shaanxi Province and Hefei, Anhui Province and operated under
100% inventory-owning model with omni-channel sales approach,
which merged our online platform and offline IRCs. In the meantime,
we have taken the lead on sustainability by focusing on environmen-
tal, social, and governance elements to continuously create
long-term value for the Company and our stakeholders.
Putting customers first - our omni-channel sales solutions lead
to outstanding customer satisfaction. We have also pioneered
the "Nationwide Online Purchase" business model in 2018, breaking
the barriers in used vehicles cross-regional transactions and
effectively enhancing the accessibility of services. As the first
company in the industry to include NPS (Net Promoter Score) as
one of its assessment indicators, we hold NPS promotion meetings
biweekly to listen to customers' feedback and actively improve our
services. Through our efforts, we have seen a significant growing
trend of NPS scores for consecutive quarters and we are committed
to providing professional and considerate services to customers.
Leading in the industry - we aim to be a disruptor through
innovation and technology. To get out of the chaos in the tradition-
al used vehicle market, our business operates as a 100% self-own-
ing model, thus taking the initiative to control product quality and
services in our own hands. We also encourage innovation, and
many of our patents give a strong enhancement to the Company's
development. Based on our intelligence technology upgrades in
supply management, our business operations have been more
efficient, consistently providing best-in-class used vehicles and
superior service for customers. Our innovation and technology have
also further standardized circulation and transactions in the used
vehicle industry.
0B
Kun Dai
Chairman & CEO of Uxin
MESSAGE FROM OUR CEO 04
Embracing sustainable empowerment- we are stepping towards a low-carbon future. In 2021, we set off on
a new journey in the new energy used vehicle market, advocating for a greener mode of travel. Uxin smart logistics
and delivery network reduced empty-run and redundancy, carbon emissions, and costs. We also plan to launch a
photovolatic roof project in our new Inspection and Reconditioning Plant in Hefei, Anhui Province, to help lead a
cleaner and zero-carbon future. In addition, we actively participate in industry conferences and forums to pool
efforts for green development.
Caring for our staff - we have built a dream team of dynamic talents. We value our talents and are committed
to providing our people with a diverse and inclusive environment in the workplace where their rights and interests
are looked after. Our training and sharing program help our staff build solid professional skills and empower them
in pursuing their career goals. In addition, to show our care for each employee, we established a welfare system
and a wide variety of leisure activities. We strive to build a team where we can pursue our common aspirations and
dreams together.
It is essential for a company to embrace social and environmental responsibilities, as it expands and strengthens
core competency. This report, the first ESG report released by the Company, aims to show Uxin's dedication to
developing and implementing innovative business strategies aligned with sustainable development goals. Uxin will
continue improving the Company's ESG governance structure and embed sustainability into the Company's
business operations over the years and into the future. We will remain committed to promoting circular economy
development and build a sustainable, value-based ecology in the used vehicle industry, and thus continuously
create long-term value for our stakeholders and contribute to a greener and cleaner future.View entire presentation